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March Madness Hits Cities – It’s A Full House

It’s a full house in Auckland and Wellington now the students have returned for the 2017 year. Traffic is heavy and patience is needed as we’re all tested in peak hour. On the home front development is soon to get underway on the huge 57 floor apartment tower call “The Pacifica”. It will have 295 Apartments many will be premium with a price tag to match.

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PACIFICIA

It’s a full house in Auckland and Wellington now the students have returned for the 2017 year.  Traffic is heavy and patience is needed as we’re all tested in peak hour.  On the home front development is soon to get underway on the huge 57 floor apartment tower call “The Pacifica”.  It will have 295 Apartments   many will be premium with a price tag to match.  Prices are expected to start at $640,000 with penthouses in the $3million plus range.  Many of these apartments will be rental stock, managed by property managers.  Their owners are likely to be a mix of local and offshore landlords.

Property management firm Pedersens Property Management say there’s no difference in the service provided to local and offshore landlords now most of the management and reporting services are online.  These systems can also be offered in different languages too. Landlords down the road log in just like landlords based in Australia, China or further afield like in the UK.

Property management hasn’t completely gone online, it is still mostly hands on.  Property inspections happen as much as four times a year and tenants need the face to face contact.   Plus there’s the interviewing of new tenants too.  Landlords are happier to make good use of online systems like video  conferencing and Skype and they’ll happily sign off on maintenance jobs via online scheduling services.  Accessing a client portal for viewing inspection reports and imagery and financial statements is now the norm with some operators now offering mobile apps.

So it’s a full house in Auckland and Wellington and more migrants arriving daily.  The good news is additional rental stock in the hundreds is no headache for property management firms who can scale to meet growing demand.


This blog article was written for PropertyBlogs by Mobilize Mail.

Management

Attracting More Business Travellers To Your Auckland Airbnb Property

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Airbnb your rental property

Business travellers are often considered the ideal Airbnb guest.  Booking properties outside of busy weekends and holiday periods, reliability and the potential for repeat return visits, targeting business travellers with your Airbnb listing can prove a lucrative and low maintenance niche.

But how do you go about attracting such clientele?  Well, there are several things which you can do to attract the business traveller to your Airbnb listing.

Location, Location, Location

The most crucial aspect of attracting business travellers is (unsurprisingly) location. With the vast majority of business travellers requiring access to the CMD, the closer you are to your city’s CBD, the better.

For Airbnb guests in NZ, the most popular destinations are Auckland, Wellington and Queenstown, for business travellers the most popular city is Auckland and with most searching for accommodation in the CBD, your property will need to be located here.

Create a space to work

With many business traveller working while they travel it is important to create and showcase an appealing workspace. A desk, comfy office chair, access to a printer and scanner, fast Wi-Fi – all paint a picture of productivity.

Be sure to portray this in your listing photos and highlight the existence of your work space in your property description.

Take a more hands off approach

While originally Airbnb was created to rent a room in someone’s home, it was since morphed into more of a solitary experience. While many still opt for the cheaper lodging alternative and enjoy the experience of getting to know their host, a business traveller expects more of a standoff approach.

In your listing description stress privacy and talk your property up as an excellent place to unwind after a long day.

Also try and make your check-in process as simple as possible as after a long flight or drive to the city the last thing a business traveller wants is a complicated check-in.

Amenities – recreating a hotel experience

Traditionally business travellers stayed in hotel accommodation. However due to the rising costs of this, many turned to the Airbnb platform. But these travellers are still used to the hotel experience, so the closer you can emulate this, the more likely you are to foster return business travellers.

Offering a broad range of amenities, keeping these restocked after each guests and providing hotel quality linens are all great ways to recreate the hotel experience.

Disposable razors are an oft forgotten amenities which is always appreciated by business travellers who mostly fly with only carry-on luggage and are therefore unable to bring one with them

Hire a property manager

Hiring a dedicated Auckland Airbnb property manager can go a long way in conveying the professional, productive experience you want to portray.

Taking professional listing photos, crafting a listing description which appeals to business travellers, streamlining check in, restocking amenities and keeping your property clean – all tasks which a specialist Airbnb property manager can take care of you.

Taking on a property manager will also increase your chances of receiving more positive reviews which will only push you further up the Airbnb listing rankings for accommodations in Auckland’s CBD.

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Management

Landlord Tip – Lost in Translation

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Nowadays most rental properties are under 3rd party management i.e. landlords use property management firms and while this has allowed for greater objectivity i.e. landlords focus on the business of investing it also distances landlords from their clients; i.e. the tenants, and this can result in misunderstandings and important information getting lost in translation.

Landlords are in the People Business

Landlords are in the ‘people business’. Their clients are the tenants, and the property manager, a service provider, albeit the most important one. To get to the tenant, the landlord communicates via the property manager and as you’d expect sometimes important information is lost in translation and the aim is to avoid situations escalating so that they become costly. The most popular channel used to communicate with the property manager is email and they too also probably use email to communicate with the tenant so it’s really important to be very clear with your instructions. It’s so easy to say one thing and it’s interpreted as something else. There’s evidence communication break down between third parties and landlords in discussions on PropertyTalk.

New landlords now hand over their rental property to a property manager immediately so they’re guided by that firm’s management and communication requirements. However the transition wasn’t always this seamless. Landlords used to self managing found it really hard to let go and allow the property manager actually manage the tenancy.

Improve Communication

Looking back at these discussions it’s clear it was communication or the lack there of was the tipping point for so many of the issues that arose. Being in the people business Landlords even now when they’re more comfortable with the whole third party property management thing still need to keep a keen eye on forging a strong relationship with the property manager and this is how it can be achieved:

  1. Commit – confirm your acceptance of rules and guidelines. e.g. set a $$ limit for maintenance requests. Give the appropriate notice before visiting the property.
  2. Respond – reply and in a timely fashion to your property manager’s requests for information or maintenance requirements
  3. Share Information – let your property manager any changes to your circumstances i.e. you’re going on holiday or you’ve changed your contact details etc

When it comes to your responsibility as a landlord avoid putting off till tomorrow what you can do today. Act immediately with clear communication and taking action not only shows respect; it ensures a healthy relationship with your most important service provider – the property manager.

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Management

Will Micro-Flats Take Off In NZ?

The housing crisis continues in New Zealand and attitudes on smaller abodes are evolving. Now there’s a new style of ‘apartment’ called a “micro-flat” and it’s all the rage in the UK and Europe. What are micro-flats and will they also be the housing of the future in our more populated cities like Auckland?

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micro-flats

The housing crisis continues in New Zealand and attitudes on smaller abodes are evolving. Now there’s a new style of ‘apartment’ called a “micro-flat” and it’s all the rage in the UK and Europe. What are micro-flats and will they also be the housing of the future in our more populated cities like Auckland?

In an article on PropertyTalkBlogs the concept of micro-flats is explained in detail. A private sleeping quarter is complimented by shared facilities including: lounges, dining areas and laundry rooms. There are some micro flats that have their own reception room and may have as many as three bedrooms.

Micro-flats have been given a big boost from local Government in the UK. The deepening shortage of accomodation for renters in cities like London has recently seen the Mayor of London, Sadiq Khan commit £25 million to a developer of micro-flats to create more affordable living for first home buyers and renters. There’s a great article on the rise of micro-flats in London in The Big Issue.

So will micro-flats take off in New Zealand? Well, we’ve had the tiny apartments called ‘shoeboxes’ and they’ve had a mixed response over the years. An independent panel reviewing the unitary plan suggested the minimum size of apartments be scrapped however in August 2016 the Auckland Council voted 17-3 against reducing the minimum size of tiny apartments and so they must be at least 35 square metres.

A Google search did not produce any sign of micro-flats development in New Zealand. Auckland Councillors know about them and in an article on newshub.co.nz it quoted a Councillor mentioning the concept that’s taken off in London and Paris. “Councillor Quax said Auckland had a need for micro-apartments in the mold of those in major cities overseas. The minimum sized apartment in London is 19sqm – while in Paris, the smallest are just 9sqm.”

Twelve months later and there’s no move to adopt the micro-flat living in New Zealand but arguably with our housing crisis deepening this new concept of property and lifestyle will happen and interest first home buyers and investors. Just how it will be managed under a rental agreement will be interesting and this Auckland property management firm says they’re keeping a watchful eye on it’s success offshore and say there will be lessons learned from micro-flat renting that will make sure the it’s a success here when it eventually takes off.

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